Terms of Use & Booking Policy

Last updated: 21 July 2026  |  Effective from booking confirmation

These Terms of Use ("Terms") govern the use of the Villa Maberlay website and the booking of accommodation and services at Villa Maberlay, a guest house situated in Marble Hall, Limpopo, South Africa ("Villa Maberlay", "we", "us" or "our"). By using this website, making an enquiry, or confirming a reservation, you ("the Guest" or "you") acknowledge that you have read, understood and agreed to be bound by these Terms. Please read them carefully before making a booking.

1. Definitions

In these Terms, unless the context indicates otherwise:

• "Guest" means the person who makes the booking and includes all persons in the Guest's party, accompanying visitors and family members.
• "Booking" means a reservation for accommodation or services at Villa Maberlay.
• "Deposit" means the amount payable to secure and confirm a Booking, as set out in clause 4.
• "Arrival date" means the first day of the booked stay.
• "CPA" means the Consumer Protection Act 68 of 2008.
• "POPIA" means the Protection of Personal Information Act 4 of 2013.

2. Use of this website

The content of this website is provided for general information about Villa Maberlay and to facilitate enquiries and bookings. While we take reasonable care to keep information such as rates, availability and room descriptions accurate and up to date, all information is subject to change without notice and does not constitute a binding offer. Images are representative and actual rooms may vary.

You may not use this website for any unlawful purpose, attempt to gain unauthorised access to it, or copy, reproduce or republish any content without our prior written permission. All text, images, logos and the name "Villa Maberlay" remain our property or that of our licensors.

3. Bookings & reservations

• Enquiries may be made through this website, by e-mail, by telephone or by WhatsApp using the contact details in clause 16.
• A Booking is only confirmed once we have received the required Deposit (or full payment, where applicable) and issued written confirmation. Until then, rates and availability are not guaranteed.
• The Guest is responsible for ensuring that all booking details — names, dates, number of guests and room requirements — are correct on the confirmation.
• Only persons included in the confirmed Booking may occupy the accommodation. Additional guests must be arranged and paid for in advance.
• We reserve the right to decline any Booking at our discretion, and to reallocate rooms of an equivalent standard where operationally necessary.

4. Rates & payment

• All rates are quoted in South African Rand (ZAR) and are subject to availability and to change until a Booking is confirmed.
• A deposit of 50% of the total accommodation cost is required to confirm a Booking. The balance is payable on or before the Arrival date, unless otherwise agreed in writing. For bookings made close to the Arrival date, we may require full payment upfront.
• Payment is accepted by electronic funds transfer (EFT) to the account below. [CONFIRM whether card / cash payments are accepted]
• Proof of payment should be e-mailed to us using the Guest's name and Arrival date as reference.
• A Booking not paid by the agreed due date will be treated as cancelled and the room may be re-let.
• Only cleared funds reflecting in our account are regarded as payment received.

5. Cancellation, refunds & no-shows

Because a cancelled Booking is often difficult to re-let at short notice, the following cancellation policy applies to all Bookings. Cancellations must be made in writing (e-mail or WhatsApp) and are effective from the date and time we receive them.

When you cancel (before Arrival date)	Cancellation charge
More than 30 days before arrival	Full refund, less a handling / administration fee
Between 15 and 30 days before arrival	50% of the total Booking value is forfeited
Less than 14 days before arrival	100% of the total Booking value is forfeited
No-show / failure to arrive	100% of the total Booking value is charged
Early departure (shortened stay)	100% of the unused portion of the Booking is charged

• Cancellation charges apply whether or not the Deposit has been paid; any shortfall remains payable.
• Where a refund is due, it will be paid to the original payer only, once we have received confirmation from our bank that the payment has cleared, less any bank or transaction fees.
• Requests to change dates are subject to availability and to our written acceptance, and may be treated as a cancellation and re-booking.
• Nothing in this clause limits any right the Guest may have under the Consumer Protection Act. Refunds and charges will be applied reasonably and in accordance with the CPA, taking into account whether the room could be re-let.
• We strongly recommend that Guests take out travel and cancellation insurance to cover circumstances beyond their control.

6. Check-in & check-out

• Check-in: from [INSERT TIME, e.g. 14h00]  ·  Check-out: by [INSERT TIME, e.g. 10h00].
• Please notify us in advance if you expect to arrive after [INSERT TIME] so that arrangements can be made. Rooms may be re-let if no notification of a late arrival is received.
• Early check-in or late check-out may be available on request and may be subject to an additional charge.
• Proof of identity may be requested on arrival.

7. Group & contractor bookings

Villa Maberlay welcomes groups of contractors and other visitors working in and around Marble Hall. For corporate, project or extended-stay bookings:

• Preferential and long-stay rates may be arranged — please request a quotation.
• A single responsible person or company is regarded as the contracting party for the whole group and is liable for payment, cancellations and any damage caused by members of the group.
• Purchase orders, invoicing and specific payment terms for companies can be arranged in writing in advance. Standard cancellation terms in clause 5 apply unless separate written terms are agreed.
• The responsible person must ensure that every member of the party is aware of and complies with these Terms and the house rules.

8. House rules

• Smoking: No smoking is permitted inside the rooms or indoor areas. Smoking is allowed only in designated outdoor areas.
• Noise: Please respect fellow guests and observe quiet hours between [INSERT, e.g. 22h00 and 06h00]. No parties or gatherings are permitted without prior arrangement.
• Visitors: Only registered guests may stay overnight. Day visitors require prior approval.
• Pets: [CONFIRM pet policy — typically no pets permitted]
• Keys & security: Guests are responsible for the keys/access devices issued to them and for locking rooms and securing valuables.
• Guests are expected to conduct themselves in a manner that does not disturb, endanger or offend other guests, staff or neighbours.

9. Children

[CONFIRM child policy — e.g. children welcome and must be supervised, or adults-only] Where children are accommodated, they must be under the supervision of a responsible adult at all times, indoors and outdoors. Villa Maberlay accepts no liability for any injury or loss arising from the conduct of children on the premises.

10. Damage, loss & conduct

• The Guest is liable for the cost of repair, replacement or specialised cleaning of any property of Villa Maberlay or of another guest that is lost or damaged, whether wilfully or through failure to take reasonable care, by the Guest or any member of the Guest's party.
• Fixtures, linen, utensils, furniture and equipment may not be removed from the premises.
• We reserve the right of admission, and the right to require any person who breaches these Terms, causes a nuisance, or poses a risk to the health, safety or enjoyment of others, to leave the premises without refund.

11. Liability & indemnity

Guests, their family members, visitors and invitees enter and remain on the premises of Villa Maberlay entirely at their own risk. To the fullest extent permitted by law, Villa Maberlay, its owner, staff and agents will not be liable for any loss, theft or damage to property (including vehicles and their contents), or for any injury, illness or death, howsoever arising, save where caused by our gross negligence or where liability cannot lawfully be excluded.

The Guest indemnifies Villa Maberlay against any claim brought by any member of the Guest's party arising from their stay or use of the premises and facilities. Any incident, injury, loss or damage must be reported to management immediately. Nothing in these Terms excludes any liability that may not lawfully be excluded, including under the Consumer Protection Act.

12. Force majeure

Neither party is liable for any failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to fire, flood, extreme weather, epidemic or pandemic, government restrictions, civil unrest, war, or the failure of essential services such as water or electricity supply (including load-shedding). Where such an event prevents us from providing the accommodation, we will offer a rescheduling, credit or refund, less any unrecoverable third-party costs. Force majeure does not include a Guest's change of mind or inability to pay.

13. Privacy & protection of personal information (POPIA)

We collect and process personal information such as your name, contact details and payment information solely to process your Booking, communicate with you, comply with legal obligations and improve our service, in accordance with the Protection of Personal Information Act (POPIA). We do not sell your personal information. It is kept secure and shared only with service providers where necessary to fulfil your Booking, or where required by law. You may request access to, correction of, or deletion of your personal information by contacting us using the details in clause 16.

14. Changes to these Terms

We may update these Terms from time to time. The version in force at the time your Booking is confirmed applies to that Booking. The latest version is always available on this website.

15. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa, and the parties submit to the jurisdiction of the South African courts.

16. Contact us

By confirming a Booking with Villa Maberlay, you acknowledge that you have read and accepted these Terms of Use and Booking Policy on behalf of yourself and all members of your party.

© [YEAR] Villa Maberlay Guest House, Marble Hall, Limpopo, South Africa.